A seasoned systems administrator and cloud engineer with 10 years of hands-on experience, a deep understanding of cloud fundamentals, and a passion for solving difficult problems motivated by making IT seamless, dependable, and enabling for users at every level within the organization.
Key Skills & Competencies
General
- Communication
- Presentation
- Time management
- Team-building
- Research
- Decision-making
Infrastructure
- Windows / Linux
- Office 365
- Exchange Online
- Active Directory
- Docker
- Cloud Security
- Virtualization
- IAM / SSO / MFA
- Disaster Recovery
DevOps
- Methodology
- Git / GitHub
- CI/CD
- IaC
Languages
- PowerShell
- JavaScript
- Bash
- Bicep
- SQL
- Python
- Micron
- HTML
Azure
- Architecture & Design
- API Management
- Logic Apps
- Azure DevOps
- App Services
- Azure SQL
- Data Factory
- Virtual Networking
- Intune
- Cost Management
- Azure Backup
- NAT Gateway
Experience
Systems Automation Engineer
- Quickly assessed and took ownership of role responsibilities with minimal training or orientation. Upon 30-day review, manager wrote: "I typically expect a new hire to spend the first 30–60 days finding their footing, and you've already found it and are off and running."
- Fully documented previously undocumented and deprecated automation architecture.
- Led a realistic and cost-effective approach to migrating to PowerShell Universal — moving from a stateful, data-driven recurring job schedule to a stateless, event-driven process which greatly reduces overhead.
- Played pivotal role in getting traction on a stalled project to move enterprise IAM processes to SailPoint. Project is finally nearing completion of phase 1.
Cloud Engineer
- Established standardized IT management best practices for a multitenant environment, including DLP, IAM, mobile devices, licensing, and billing.
- Leveraged Azure Bicep IaC within Azure DevOps to reduce service deployment times from an hour to 5 minutes.
- Improved IVR readability and usability within the Vonage Contact Center system to reduce ramp-up time for other engineers.
- Built internal tools and dashboards via APIs and JavaScript to monitor contact center activity at a greater level of detail than the native platform allowed.
- Saved PreAuthorization team hours by integrating Microsoft Azure API Management Services with external tools to automate the medical information intake process.
- Simplified remote device management across multiple tenants by constructing a suite of internal tools and dashboards.
Director of IT (Sep 2021 – Aug 2023)
- Identified and reduced technical debt left by previous leadership.
- Saved over $654,000/year in wasteful spending by selecting more appropriate software, building solutions in-house, switching to open-source where possible, and removing unnecessary proprietary tools.
- Implemented RBAC across the org using dynamic group membership rules against a matrix of user properties.
- Fulfilled need for VPN by integrating AWS VPN with Azure AD as an Identity Provider.
- Mentored and trained junior team members on Office 365 and Intune administration.
- Successfully completed a development project under a restrictive timeline to integrate accurate data flow from a front end to a Salesforce CRM at scale.
Senior Systems Administrator (Mar 2020 – Sep 2021)
- Improved new computer deployment time from 2–3 days to 20–30 minutes using Microsoft Intune and Autopilot.
- Instrumental in creating deployment profiles and developing the equipment onboarding process.
- Automated onboarding and offboarding workflows including Leave of Absence, name changes, and department transitions — reducing turnaround from days to minutes.
Cybersecurity Access Administrator
- Managed IAM procedures for organizing and executing user access to resources.
- Utilized PowerShell to automate routine departmental tasks.
- Saved 2–3 hours per employee per day by outlining and presenting streamlined workflows for routine processes.
IT Administrator
- Designed and managed VLANs throughout the office using Dell SonicWall N2048P switches.
- Maintained revolving inventory of macOS and Windows devices, managing deployments via Jamf and Intune respectively.
- Maintained a solid security posture using CrowdStrike Falcon.
Education & Certifications
Collin College — McKinney, TX
Associate of Arts, 2014
Licenses & Certifications
Microsoft Certified: Azure Fundamentals
CompTIA A+
CompTIA Security+